Privacy Policy
Learn how Duo Mechanical collects, uses, protects and manages your personal information.
Duo Mechanical Inc.
Privacy Policy
Effective Date
July 6, 2026
Last Updated
July 6, 2026
Duo Mechanical Inc. ("Duo Mechanical," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through our website (duomechanical.com), our advertising on platforms such as Facebook and Instagram, and any forms, phone calls, or text messages you use to contact us.
By submitting your information to us—including through a Facebook or Instagram lead form, our website, or a phone/text inquiry—you agree to the practices described in this Privacy Policy.
Section 1
Who We Are
Duo Mechanical Inc. is a licensed mechanical contracting company based in New York City, providing plumbing, heating, and related services across all five boroughs.
Contact Information
Email: admin@duomechanical.com
Phone: (347) 567-0070
If you have any questions about this Policy or your personal data, please contact us using the information above.
Section 2
Information We Collect
We only collect information necessary to respond to your inquiry and provide our services.
Information You Provide
- Name
- Phone Number
- Email Address
- ZIP Code or Service Address
- Service Request Details
- Any information you voluntarily submit
Automatically Collected
- IP Address
- Browser Information
- Device Type
- Pages Visited
- Referral Sources
- Cookies & Analytics Data
Information Collected Through Advertising
When you respond to Facebook or Instagram lead forms, Meta may pre-fill information from your profile such as your name, email, and phone number. We receive only the information included in the submitted form.
Section 3
How We Use Your Information
We use the information we collect to provide estimates, communicate with you, schedule services, improve our website and advertising, comply with legal obligations, and deliver the plumbing, heating, HVAC, and mechanical services you request.
We do not sell your personal information and we do not share it with third parties for their own independent marketing purposes.
Section 4
Text Message (SMS) Communications
If you provide your phone number, you consent to being contacted by Duo Mechanical through phone calls and SMS regarding your inquiry, estimates, scheduling, service updates, and follow-up communication.
Opting out of SMS will not prevent us from contacting you by phone or email if necessary to fulfill a service you requested.
Consent to receive text messages is not a condition of purchasing any products or services.
Section 5
How We Share Your Information
We share your information only when necessary to operate our business, provide our services, and comply with legal obligations.
Service Providers & Software Platforms
We may share information with scheduling software, customer management systems, communication platforms, automation tools, and other vendors that help operate our business.
Advertising Platforms
We use Meta (Facebook & Instagram), Google Analytics, Google Tag Manager, Meta Pixel and related tools to measure advertising performance and website traffic.
Legal Requirements
Information may be disclosed if required by law, court order, legal process, or to protect the safety, rights, and property of Duo Mechanical and its customers.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.
Section 6
Cookies, Tracking & Advertising Technologies
Our website uses cookies and similar technologies to improve website performance, understand visitor behavior, and measure advertising effectiveness.
Meta Pixel
Measures Facebook & Instagram advertising performance.
Google Analytics
Tracks website traffic and visitor behavior.
Google Tag Manager
Helps manage analytics and marketing tags efficiently.
Your Choices
- Delete or disable cookies through your browser settings.
- Manage ad preferences through Facebook and Google.
- Install Google's Analytics Opt-Out Browser Add-on.
Section 7
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Section 8
How Long We Keep Your Information
We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, provide requested services, maintain business records, and comply with legal, tax, insurance, and regulatory obligations.
Customer Inquiries
We retain inquiry information while communicating with you and responding to your request.
Service Records
Estimates, invoices, warranties, and project records may be kept as part of our normal business operations.
Legal Requirements
Certain records may be retained longer where required by law or to protect our legal rights.
Section 9
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information.
Contact Us
To exercise any of these rights, please contact us at admin@duomechanical.com or call (347) 567-0070.
We will respond in accordance with applicable law and will not discriminate against you for exercising your privacy rights.
Section 10
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.
If Information Is Submitted
If you believe a child has submitted personal information to Duo Mechanical, please contact us immediately. We will investigate and, where appropriate, delete the information from our records.
Section 11
Third-Party Links
Our website, advertisements, or communications may contain links to third-party websites or services for your convenience.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
Section 12
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, technology, or services.
When updates are made, we will revise the Last Updated date shown on this page.
Your continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.
Section 13
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Duo Mechanical.
Legal Disclaimer
This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Duo Mechanical Inc. recommends periodic review by qualified legal counsel to ensure ongoing compliance with applicable laws and advertising platform requirements.
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